How to have your information removed from Relay, and what happens when you ask.
If you run a business on Relay
- Delete a contact: owners and admins can open the contact in Relay and choose Delete. It is removed straight away, and from backups within 30 days.
- Disconnect WhatsApp: owners and admins can disconnect a number in Settings, which stops all sending and receiving. You can also remove Relay's access in your Meta Business settings under Integrations. Conversations are kept until you delete them or your account.
- Delete your whole account: email us from the account owner's address at support@relay.test. We confirm, then delete the account, its conversations, contacts, files and settings within 30 days.
If you messaged a business that uses Relay
Your conversation belongs to that business, so please ask it first; it can delete your data in Relay directly. If you can't reach it, email support@relay.test with your phone number and the business's name, and we will help.
What we keep
Backups are overwritten within a further 30 days. We keep only what the law requires, such as billing records, and nothing else.
More detail is in our Privacy Policy.