These terms are an agreement between your business and Relay for the use of Relay. By creating an account you accept them on behalf of your business.
The service
Relay lets your business connect messaging channels such as WhatsApp, answer customers with your team and an AI agent, and send campaigns. Features may change as we improve the product; we will tell you before removing anything you rely on.
Your account
- You must give accurate information and keep your sign-in details safe.
- You are responsible for what your team members do in your account.
- You must be authorised to act for the business that owns the connected phone numbers.
WhatsApp and Meta's rules
Messages are sent through Meta's WhatsApp Business Platform. You agree to follow the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. In particular:
- Only message people who have agreed to hear from your business, and honour opt-out requests.
- Do not send spam, illegal content, or content Meta does not allow.
- Meta may limit or block numbers that break its rules; we may pause sending to protect your number.
- Meta charges for some messages; those charges are yours, at Meta's published rates.
The AI agent
When you turn on the AI agent, it replies to customers using the information you provide. You decide what it may do and you can take over any conversation. AI replies can be wrong; you are responsible for the information you give it and for checking its work where it matters.
Your data
Your business owns its data, including conversations and contacts. We process it only to provide the service, as described in our Privacy Policy. You can export or delete it at any time.
Acceptable use
Do not use Relay to break the law, harass people, send unsolicited bulk messages, or try to access other customers' data or disrupt the service.
Fees
Relay is free during early access. Before paid plans start, we will tell you the prices and you can choose whether to continue.
Suspension and closing your account
You can close your account at any time. We may suspend an account that breaks these terms or puts other customers or the platform at risk, and will tell you why unless the law prevents it.
Liability
The service is provided as is. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the 12 months before the claim.
Changes and law
We may update these terms and will tell account owners by email before important changes take effect. These terms are governed by the laws of India.