This policy explains what information Relay collects, why, who it is shared with, and the choices you have. Relay is operated by Relay, India.
Who this covers
Relay is software that businesses use to talk to their customers on WhatsApp and other messaging channels. There are two groups of people whose information we handle:
- Our customers and their team members: the businesses that sign up and the people they invite. For their account information, we decide how it is used.
- The people those businesses talk to: their customers who send or receive messages. For this information, the business decides how it is used, and we process it on the business's behalf and on its instructions.
What we collect
- Account information: name, email address, password (stored only as a secure hash), the business's name, branches and settings.
- Connected channel information: when a business connects WhatsApp, we receive from Meta the IDs of its WhatsApp Business Account and phone numbers, and an access token that lets us send and receive messages for it.
- Conversation data: messages, photos, files, voice notes and message status (sent, delivered, read), the contact's name and phone number as provided by WhatsApp, and any notes, tags or details the business adds.
- Usage and technical data: log entries such as IP address, browser type and the time of requests, used to keep the service secure and working.
How we use it
- To provide the service: show conversations, send the messages a business or its AI agent writes, and run its campaigns.
- To run the AI agent (Mira) when the business turns it on: messages and the business's own information are sent to an AI model provider to draft replies. They are not used to train public models.
- To keep accounts secure, prevent abuse and fix problems.
- To send account emails such as sign-in codes, invitations and important service notices.
We do not sell personal information, and we do not use conversation data for advertising.
Who we share it with
- Meta Platforms, to send and receive WhatsApp messages through the WhatsApp Business Platform.
- Amazon Web Services, where files such as photos and documents are stored.
- Our hosting, email and AI model providers, only as needed to run the service, under contracts that protect the data.
- Authorities, when the law requires it.
How long we keep it
We keep a business's data for as long as its account is open. When a business deletes a conversation, contact or file, or closes its account, we delete the related data within 30 days, except where we must keep records by law. Backups are overwritten within a further 30 days.
Your choices and rights
You can ask to see, correct, export or delete your information. If you are a customer of a business that uses Relay, please contact that business first, since it controls your conversation data; we will help it respond. See how to request data deletion.
Security
Data is encrypted in transit. Channel access tokens are encrypted in our database, passwords are stored only as secure hashes, and team access is limited by role.
Changes
If we change this policy in a way that matters, we will tell account owners by email before it takes effect.
Contact
Questions or requests: support@relay.test.